The activity you have been preparing for months is just about to start. You want to inform all of your clients about the news; and with this information you want to reach your potential clients who could be also interested in what you have to offer. 

However, your staff is not trained to do that kind of work. Telemarketing could be the solution you are looking for.

After servicing your clients, you want some feedback on the level of their satisfaction with the given services, and some details which your clients disapprove of and which you could try to improve.

Telemarketing enables you with a two-way communication, and the feedback is available immediately.

With this way of contacting people, the buyers’ trust in the provider’s credibility and possibilities is of great importance since that is the first time the provider is using phone as the means of contact. Thus, whenever possible, the promotional assistance in the media is desirable (as an announcement in the written form or in some other way) since it will contribute to credibility; then the phone call is continuing the previously established contact.

The telemarketing goal could be a call to the potential clients to use the promotional period in order to try out a product; the activity support at the place of sales; a call to the existing clients to buy at special terms; the announcement of the written offer or the material which they would receive by mail or in some other way; the meeting arrangement for the sales force, etc.

Before starting the campaign, it is very important to precisely define the desired goal. Telemarketing campaign cannot be the synonym for the presentation and the selling of the product in any way. The way to keep the buyer and to establish a long term relationship with the buyer is to nurture fair relationship and to respect the buyer, and to mutually define the buyer’s real needs.

A well defined target users group, together with a good telemarketing campaign and easily available and prompt support of the parent company, will all together lead you to the desired results.

Outsourcing is very common in this field and that is why you can give that job to the companies which specialize in telemarketing.

In order to additionally improve the service quality in telemarketing, through our partnership with the company Crodima d.o.o. which specializes in that field, we have made it possible to process our clients’ even most demanding requests. 

About us

Crodima d.o.o. for marketing and logistics was founded in 2006. in Varaždin, Croatia. Crodima d.o.o. is established to fulfill all Your demands in areas of marketing, logistics and customer care. All our investments are focused on actual market demands that companies which deal in production and distribution face today. Our organization is based on a flexible outsourcing model.

• Through our contact centre, using professional AVAYA telecommunication equipment, we offer complet CRM ( Customer Relationship Management  ).

Outgoing calls:

- telemarketing

- polls

- follow up calls

- debt collection

- cross sell

- up sell

 Inbound calls

- info servis - help-desk

- processing orders in catalog sales

- makin reservations for seminars or meetings

- processing large quantities of mails, faxes or sms

Contact:

Vedran Protić, marketing manager

Tel. num: +385 91 795 98 59

E-mail

For additional information on our capabilities in the field of direct marketing and logistic ( packing, distribution, direct mailing, etc ) please visit www.crodima.hr .